Refund policy

Please note that our return policy does not cover return shipping costs. If you wish to return an item, you will be responsible for paying the shipping costs associated with returning your item & a restocking fee that is associated with your order. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item. Please keep the original packaging and any documentation that came with your order to facilitate the return process.


You can always contact us for any return question at support@luzelane.com